Unable to Scroll on WhatsApp Web? Users Flag Major Bug
WhatsApp Web, the widely used desktop companion for the popular messaging app, is facing complaints from users who say they are unable to scroll through their chats. The issue, which surfaced in recent days, has left many frustrated as conversations appear frozen on their screens, preventing smooth navigation through messages.
The Problem at Hand
According to user reports, the bug primarily affects the chat window on WhatsApp Web. Once a conversation is opened, users find they cannot scroll up or down to view older or newer messages. The glitch makes it nearly impossible to access long chat histories, disrupting workflow for those who rely on WhatsApp Web for business communication as well as daily conversations.
While the mobile app continues to function normally, the desktop version has become difficult to use for many. Some users also reported that refreshing the browser temporarily resolves the issue, but the scrolling problem quickly reappears.
Growing User Complaints
Social media platforms have been flooded with complaints as frustrated users share screenshots and experiences. Many highlighted that the issue is not restricted to one browser, with reports coming in from Chrome, Edge, and Firefox users alike.
For some, the bug is intermittent, while others say the scrolling freeze occurs every time they try to open a conversation thread. Businesses, in particular, voiced concern as WhatsApp Web is a key tool for responding to customers quickly and efficiently.
Possible Cause of the Bug
While WhatsApp has not yet released an official explanation, experts believe the issue could stem from a recent update rolled out to WhatsApp Web. Minor glitches like broken scrolling often occur when new features are being tested or deployed. Others speculate that the bug may be related to browser compatibility or cache conflicts.
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Until an official fix is released, users are advised to clear their browser cache, disable extensions that may interfere with WhatsApp Web, or switch between browsers to check if the problem persists.
How Users Are Coping
Some users found temporary workarounds to reduce frustration. Refreshing the page, logging out and back into WhatsApp Web, or switching to WhatsApp Desktop (the standalone app) appears to fix the issue for a few. However, none of these solutions provide a permanent fix, and many continue to wait for WhatsApp to acknowledge the glitch.
On mobile devices, the app remains unaffected, prompting many to shift their important conversations back to their phones. Still, for those who depend on large screens for work-related communication, the glitch is proving to be a major setback.
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What Happens Next?
As of now, WhatsApp has not issued a statement addressing the scrolling bug, though the rising number of complaints may push the company to release a patch soon. Typically, WhatsApp rolls out bug fixes through server-side updates, which means users won’t have to manually update their apps once the fix is implemented.
For millions who use WhatsApp Web daily, especially in professional environments, a quick resolution will be critical. Until then, patience — and a few workarounds — may be the only option.
